A well-crafted Survey can dramatically affect the success of your test. Centercode’s Survey tool allows you to administer and collect high-quality, actionable data from your users. That said, the situation may arise when you need updated or corrected Survey responses. Luckily, Centercode gives you two ways to accomplish this:

  1. Reset the survey for the user to complete again on their own
  2. Adjust the survey responses on the behalf of the user

In the case of adjusting survey responses on behalf of a user, you can do so from their user summary. A user’s summary can be reached through various means, but the most simple method is from the Knowledge Base:

  1. Search the user in the Knowledge Base Search in the top right field. You may enter partial name or email address.
  2. Once the user populates, click on the user
  3. Click the Profile tab, then locate and click the Survey
  4. Click Modify Response
  5. Make desired edits, then Submit

Notes

  • If Survey response is removed from a user, they won’t be able to take the particular Survey again. Even if forced from a Notice, their results will not be included in your reports.

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