Often, you’ll want to automate certain activities or actions that should only affect a User or Feedback ticket once. Hitting particular milestones can and should be automated, but it’s possible that the milestone automation could trigger more than once when it shouldn’t. To address this challenge Only Run Once… will ensure that your User or Feedback Macro will only hit its target one time to protect you from redundancy, bloat, or macro spam.

To ensure a macro only executes one time per user:

  1. Click Project/Community Tools
  2. Click Users
  3. Click User Resources
  4. Click Create a Macro
  5. In the Additional Options section, check the Only Run Once Per User box

To ensure a macro only executes one time per Feedback:
(Note: This is once per ticket, not once per Feedback Type)

  1. Click Project Tools
  2. Click Feedback
  3. Mouse over the desired Feedback Type
  4. Click the Modify (pencil) button
  5. Click Resources
  6. Click Create a Macro
  7. In the Additional Options section, check the Only Run Once Per Feedback box

Common activities that would benefit from using the new Run Once functionality include: scoring testers (for their first project login, or for submitting a verified critical bug), emailing stakeholders when someone registers, or even automatically registering a user in your app through a Webhook Macro integration. 

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