You'll need to ensure that your account is on the "Ownership Team" for triage purposes. You can see that team when viewing feedback and looking at the right-hand side of the screen, underneath the submitter's information. If you are, then you can click Check Out on the left-hand menu to access edit mode.
I’m not on the Ownership team. What do I do?
If you find that you’re not on the Ownership team and your team is responsible for feedback, you can modify Workflow to have this reflected in your settings.
From Project Tools
- Click Feedback
- Hover over your Feedback Type
- Click the modify pencil
- Click Workflow
- Scroll down to the tester team that's submitting feedback
- At the "New" row, ensure that the Ownership Destination is updated. This means that when a tester submits New feedback, it goes to x team to take care of it.
The above scenario typically impacts those on the Project Managers team because they're likely going to be solely on the Project Manger team. Feedback is typically assigned under another team, such as Tester Support. For Project Managers to have the ability to Check Out feedback, they need to be part of that team (the one you find as the Ownership Team).