How can I request the inactivity timeout window extended?

You may request the window extended up to 2 hours without affecting platform functionality, such as user automation, Notices, Session IDs, etc. This is the maximum time we can recommend.

Please reach out to with your contact information and Centercode implementation information and we’ll be in touch!

Can certain users have their timeout window extended while the rest remain unchanged?

Timeout windows are global. This means changes affect your entire Community and can’t be targeted towards specific users.

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