To help you update your processes to meet your own growing needs or to align your scoring practices with our recommended ranking scale, the ability to Merge ranks together is possible. Merging ranks will update every use of the old rank, causing user scores to be recalculated based on the new value. This offers incredible flexibility when scaling your ranking system to meet the evolving goals of your growing CV program or when simply cleaning up your list as a matter of housekeeping.

Example Merging Scenario

Merging Good Effort (+15) into Actively Engaged (+20) will update any pre-existing rankings and scores for any instance of Good Effort (+15) previously granted to users. 

Tester A - Community score - 40 points 

  • 2x Good Effort (+15) 
  • 1x Average Participation (+10) 

Good Effort (+15) merged with Actively Engaged (+20)

Tester A - new Community score  - 50 points

  • 2x Actively Engaged  (+20)
  • 1x Average Participation (+10)

To Merge an existing ranking: 

  1. Access Community Tools, then Configuration
  2. Click User Scoring
  3. Merge to update the selected rank to a new value if desired
  • Merged ranks will update every use of the old rank, causing user scores to be recalculated based on the new value.

Notes

  • Community scoring should be used to track overall user contribution or major, program-level milestones of account activity. 
  • Project scoring should track user contribution throughout individual Projects. Project score should be used to “boil up” participation and contribution scoring to the Community. This allows you to develop a fully profiled and scored panel of engaged testers for easier tester recruitment.

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